Privacy Policy

1. Introduction

Imagine AI Inc. ("Imagine AI," "we," "us" or "our") makes a content agent that helps B2B teams plan, write and design content. This Privacy Policy explains what information we collect when you use our website, the Imagine AI app, the Imagine AI agent, our Slack app and our benchmark (together, the "Service"), how we use it, who we share it with and the choices you have.

When a company signs up for Imagine AI, that company decides who in its organization uses the Service and what gets connected. For content a customer puts into the Service, we act on that customer's behalf and follow our agreement with them.

2. Information we collect

• Account information. Your name, email address, profile photo, company and role when you sign up with Google, X or an email link, and your billing details when your company subscribes. Card numbers are handled by Stripe and never reach our servers.
• Content you give us. Drafts, posts, files, notes, brand guidelines, messages to the agent and anything else you or your teammates add to your organization's workspace.
• Connected accounts. With your permission, information from the tools you connect. For LinkedIn this includes your profile, posts and engagement, connected through Unipile's hosted login, so we never see your LinkedIn password. For CRMs like HubSpot it includes the records needed for the features you turn on, connected through OAuth.
• Slack. If your workspace installs our Slack app, we receive messages that are sent to the app or that mention it, replies in threads it's part of, a few earlier messages in that channel for context, files shared in those conversations and basic profile details of the people talking to it. The app can only read conversations it has been added to.
• Public professional information. For our benchmark and research, we collect publicly available LinkedIn posts and engagement from companies and professionals, such as names, job titles, companies and post statistics.
• Usage and device information. How you use the Service, pages you visit, features you use, and technical details like your browser, device and IP address. We use cookies for sign-in and, only if you agree, for website analytics.

3. How we use information

• To run the Service. Draft and design content, answer your requests in the app and in Slack, remember context about your organization so the agent gets better at your work, publish what you approve and show you analytics.
• To keep it secure. Verify accounts, prevent abuse and investigate problems.
• To improve the Service. Understand which features work using usage data and aggregated, de-identified statistics.
• To communicate with you. Send product, billing and support messages, and, where allowed, updates you can opt out of at any time.
• To meet legal obligations. Comply with law and enforce our terms.

4. AI and your data

• We don't train AI models on your data. We don't use customer content, connected-account data or Slack messages to train AI models, ours or anyone else's.
• Model providers. The agent runs mainly on Anthropic's Claude models, and we also use Google Gemini on a paid plan and OpenAI models. We send them only what a request needs, through their business APIs, whose terms keep API data out of model training.
• Your organization's memory stays yours. What the agent learns about your organization is used only to work for your organization and is never shared with other customers.

5. How we share information

We don't sell personal information, and we don't share it for cross-context behavioral advertising. We share information only:

• With service providers that process it on our behalf to run the Service, listed below, each limited to what it needs to do its job.
• Where you direct us, for example when you publish a post to LinkedIn or the agent replies in your Slack.
• Within your organization, so your teammates can see the shared workspace.
• For legal reasons, when required by law or to protect the rights and safety of our users and others.
• In a business transfer, such as a merger or acquisition, in which case we'll tell you before your information becomes subject to a different privacy policy.

6. Security

Each customer organization's data, memory and connections are walled off from every other organization, checked by our servers and again by row-level security in our database. Traffic is encrypted with TLS, data at rest is encrypted by our hosting providers, and only owners and admins can connect tools like Slack. Connected-account passwords stay with Unipile and the provider's own OAuth. No system is perfectly secure, so if you find a security issue please tell us at the address below.

7. Where we store data

We store and process data in the United States. If you use the Service from outside the United States, your information is transferred to and processed in the United States.

8. How long we keep it

We keep your information unless you ask us to delete it. When you ask, we delete it, except for what we must keep for legal, tax or billing reasons. Removing our Slack app or disconnecting an account stops new data from coming in right away.

9. Your choices and rights

• Access, correction and deletion. You can ask for a copy of your information, ask us to correct it or ask us to delete it. Depending on where you live, including California and the EU and UK, you may have additional rights, and we won't treat you differently for using them.
• Connected tools. Admins can disconnect LinkedIn, CRMs and Slack at any time.
• Cookies. You can accept or decline analytics cookies in our cookie banner and change your browser settings.

If your company uses Imagine AI, some requests may go through your company as the customer. We'll help either way.

10. Children

The Service is for businesses and isn't meant for anyone under 16. We don't knowingly collect information from children.

11. Changes to this policy

We may update this policy. We'll post changes on this page with a new date, and for significant changes we'll let customers know by email or in the app.

12. Contact us

Questions or requests about privacy or security? Email contact@imagineai.me.